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THE FOLLOWING TERMS AND CONDITIONS GOVERN ALL SALES OF PRODUCTS AND MATERIALS WHETHER MADE PURSUANT TO ORAL OR WRITTEN ORDERS TO ITS REPRESENTATIVES, SALES REPRESENTATIVES, DISTRICT OFFICES, PLANTS, OR THE HOME OFFICE.
Orders will be accepted by phone, fax, e-mail, My City Doors Sales Representative or through our web-site. Standard processing time will be:
Stock program: 3-5 business days + shipping from My City Doors warehouse.
Custom orders: 14 - 16 weeks + shipping from My City Doors warehouse.
If an item is out of stock, we will notify you and give you an estimated replenish date within 2-3 business days.
Please note that all orders must be shipped out within 30 days from the date of invoice. Any order that is stored in our warehouse after the 30 days period will be charged a 10% storage fee weekly. After 60 days, the orders are subject to cancellation.
Unless instructed to ship complete My City Doors will ship whatever material is available and back order the balance. My City Doors shall not be held accountable for damages occurring due to circumstances beyond our control. Under no circumstances will My City Doors be liable for any amount in excess of the cost of goods.
Prices for the merchandise are indicated in the commercial price list offer and on mycitydoors.com. Pricing can be done in the form of a written quote or order acknowledgement. Pricing for a customer is subject to change in case the total purchase amount for the last 6 (six) months is less than $75000. Any promotional discounts will be announced via email or on the website. Prices on the products specified herein are exclusive of all City, State, Federal and any Foreign taxes. All taxes will be invoiced as a separate charge and be paid by the buyer. Customizing stock items is subject to a certain price increase.
My City Doors accepts company checks or wire transfers. Please note that all orders are charged initially for the cost of goods only. Then the shipping charges are added afterwards when the order is ready to ship. All checks must be made out to the order of “My City Doors”.
Special orders are non-stock items and are non-returnable/refundable. If the merchandise is pre-hung, pre-cut, or altered in a special way for the order to be fulfilled, it is non-returnable/refundable.
No returns will be accepted unless previously authorized by My City Doors in writing or by email. Customer agrees and understands that there will be a restocking charge of 20% invoice price. Shipping cost and return shipping costs are non-refundable. All returns must be in merchantable condition, in the same packaging and/or wrapper condition as when purchased. All returned goods are subject to warehouse inspection before credit will be issued.
Customers must provide proof of purchase for all returned goods. No material will be accepted for return after 30 days.
CANCELLATIONS AND CHANGE ORDERS
Shop items and special orders cannot be canceled once the manufacturing process has begun. All cancellations and change orders are subject to production and/or material charges which have occurred prior to the submission of the cancellation or change request. While My City Doors will make every effort to honor cancellation and change requests, an order is considered firm when the order is placed, and the customer is liable for the full price of those orders.
Once an order is processed, it is then shipped out via LTL (for large items) or carriers (for smaller items). LTL shipments are curbside delivery only, unless otherwise requested at customer’s expense. Ship times vary upon final destination; however, the average delivery time is 2-3 weeks. Dealers are also more than welcome to use their own freight company if needed. Please contact My City Doors. directly for all orders outside of the continental United States.
My City Doors offers the convenience of direct deliveries to our committed customers. Customer agrees to have an agent and facilities available to accept all deliveries of merchandise pursuant to orders placed with vendor for shipment to customer’s office, warehouse, job sites, or any other designated location. Customer shall take full responsibility for freight demurrage, hold-over, and similar charges arising out of, connected with, or relating to customer’s failure to fulfill its obligations under the terms of the clause- regardless of the origin of the shipment or the consignor.
Once a shipment/delivery is received, the customer must inspect the contents of each package before signing the bill of lading. All visible damages must be noted on the bill of lading; however, it is also very important to open all received boxes and inspect the products for any concealed damage at the time of delivery. If the driver does not allow you to inspect the freight, please note that on the bill of lading. All damages must be reported to My City Doors within 48 hours of the shipment/delivery date. Failure to comply with these rules will disqualify customers from merchandise replacement.
Materials can be arranged to be picked up at My City Doors between the working hours of 9:00 AM and 4:00 PM, Monday through Friday (Saturday per request). Appointment is mandatory. When placing the order with My City Doors Doors, note that it will be picked-up. Please send appropriate paperwork with your driver or customer. The driver or customer must stop at our front office for sign in and pick-up confirmation.
My City Doors will assess interest against the customer at a rate of 10% monthly on all balances unpaid thirty (30) days after purchase and will appear on all statements sent. In the event that this debt is turned over to an attorney for collection, the corporation or partnership and individual guarantors agree to pay an attorney’s fee equal to 25% of the balance of principal and interest due and owing, plus all other costs and expense of collection.
DAMAGED OR DEFECTIVE PARTS
In order to fulfill requests for parts, photos of the damaged/defective parts or items are required. Claim forms need to be filled in and attached alongside with photos. My City Doors will determine the best resolution and will file damage claims to the shipping company.
All My City Doors doors are manufactured to the highest-quality craftsmanship standards and are backed by a limited 2-year warranty against defects in workmanship and materials. The 2-year period starts from the date of delivery of goods to the customer.
The privacy of our dealers and customers is very important to us. All online forms are securely encrypted to prevent security theft of personal information. We will not share this information with other marketing or 3rd party companies.
All My City Doors formulae, practices, processes, designs, drawings, instruments, patterns, prices, commercial methods and
other information related to the official business of My City Doors and shared with the below signatory (company), remains confidential, proprietary and/or legally privileged. Any disclosure, copying, distribution or the taking of any action in reliance on this information that may cause damage to the official business of My City Doors is strictly prohibited.